Shipping & Returns

Returns / Exchanges

Purchases made from the Hobby Authority website may be returned/exchanged within 30 days of purchase. However, the product must be unopened from its original packaging. Once the product package has been broken/ opened, the product cannot be returned or exchanged. Hobby Authority Distribution reserves the right to charge a restocking fee of 15% on returned products. For all Returns/ Exchanges inquiries, please contact on-line sales admin at [email protected] to obtain authorization number, Returns/ Exchanges process procedure and shipping address. 

Note #1: All Returns/ Exchanges inquiries will be handled by e-mail. Your are responsible for shipping the products back to us. We are not responsible for lost shipment of your return products. Please use a trackable shipping method.

Note #2: The definition of UNOPENED and UNUSED products will be determined by package seals. Any electronic product that was soldered and installed is considered been used. Any battery pack that was found to have using marks in bullet connectors, plastic case, and charged is considered been used. The OPENED and USED products will not be accepted for returned or exchanged. 

Free Shipping

On orders of $400 or more. Selective items and continental US customers only.

Note #3: Ground shipments of lithium batteries must not be sent to any address in Alaska, Hawaii, Puerto Rico, or destinations on islands such as Avalon, CA. Due to the complication of shipping batteries, we reserve the right to make adjustment in order to meet the latest shipping code of lithium batteries.

Warranty Service

We strive to deliver high quality products and work continuously to make every product free from defects. If you feel you have a product that require warranty service, please visit below RMA system to file an RMA.
 
https://hadrma.com/ 
 
Shipping Restrictions 
 
Ground-Only Items 
  • Li-Po Batteries
  • Hazardous Materials
  • ORM-D - Other Restricted Material 
  • Product contains batteries
Ground shipments of lithium batteries must not be sent to any address in Alaska, Hawaii, Puerto Rico, or destinations on islands such as Avalon, CA. Due to the complication of shipping batteries, we reserve the right to make adjustment in order to meet the latest shipping code of lithium batteries.  
As required by PayPal/ Credit Card Merchant, we can only ship orders to PayPal/ Credit Card Merchant verified addresses.  
 
FedEx Money-Back Guarantee
 
On Jan. 17, 2022, the money-back guarantee was reinstated for select FedEx Express® services for U.S. domestic and U.S. export shipments. Services include:
  • FedEx First Overnight®
  • FedEx Priority Overnight®
  • FedEx Standard Overnight®
  • FedEx First Overnight Extra Hours*
  • FedEx Priority Overnight Extra Hours*
  • FedEx Standard Overnight Extra Hours*
  • FedEx International First®
  • FedEx International Priority®
  • FedEx International Priority® Express
  • FedEx International Priority® Freight

The FedEx money-back guarantee for all other FedEx Express, FedEx Ground®, FedEx Freight®, and FedEx Office® services will remain suspended until further notice.