Returns / Exchanges
Purchases made from the Hobby Authority website may be returned/exchanged within 30 days of purchase. However, the product must be unopened from its original packaging. Once the product package has been broken/ opened, the product cannot be returned or exchanged. Hobby Authority Distribution reserves the right to charge a restocking fee of 15% on returned products. For all Returns/ Exchanges inquiries, please contact on-line sales admin at firstname.lastname@example.org to obtain authorization number, Returns/ Exchanges process procedure and shipping address, or call us at toll free +1 866 206 8558.
Note #1: All Returns/ Exchanges inquiries will be handled by e-mail. Your are responsible for shipping the products back to us. We are not responsible for lost shipment of your return products. Please use a trackable shipping method.
Note #2: The definition of UNOPENED and UNUSED products will be determined by package seals. Any electronic product that was soldered and installed is considered been used. Any battery pack that was found to have using marks in bullet connectors, plastic case, and charged is considered been used. The OPENED and USED products will not be accepted for returned or exchanged.
On orders of $400 or more. Selective items and continental US customers only.
Note #3: Ground shipments of lithium batteries must not be sent to any address in Alaska, Hawaii, Puerto Rico, or destinations on islands such as Avalon, CA. Due to the complication of shipping batteries, we reserve the right to make adjustment in order to meet the latest shipping code of lithium batteries.